This site is secure
All credit and debit card payments are processed through Sage Pay, one of the worlds leading online secure payment companies. Area Five Ltd do not have access to your card details at any stage and these are processed solely by Sage Pay.
Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that customer's details remain secure throughout the transaction process.
Area Five is committed to preserving the privacy of all visitors to our website at www.areafive.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
During the shopping process at areafive.co.uk information will be collected primarily to aid the shopping process and the delivery of goods and services to you but also to ensure we provide you with the best possible service.
When you visit, or order products or services, on www.areafive.co.uk you may be asked to provide certain information about yourself including your name, email address, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your information
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
The information you provide to us may be accessed by or given to third parties who process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies
Cookies are small amounts of information which some websites store on your computer.
We may use technology to track the patterns of behaviour of visitors to areafive.co.uk. This can include using a "cookie" which would be stored on your browser. Cookies may enhance your shopping experience at areafive.co.uk however you can usually modify your browser to prevent this happening. Not having cookies enabled should not adversely affect your shopping experience in any way.
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Your order is encrypted using SSL before it is sent to us and your payment card details are encrypted before being sent to Protx.
We do not have access to your card details at any stage. We do not store your card details on our server, these are processed by Protx (secure online payment gateway for credit and debit card processing).
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will require proof of identity to release this information.
Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@areafive.co.uk.
